top of page

Terms and Conditions / Privacy Policy of Service Welcome to Johnston’s Pristine Services LLC. 

 

By booking with us, you agree to the following terms: 

 

1. Services & Payment: We offer window cleaning, gutter cleaning, and pressure washing. Payment is due upon completion unless otherwise agreed. Issues must be reported within 24 hours. Cancellations within 48 hours incur a $45 fee. 

 

2. Gutter Cleaning, Storm Windows & Special Surfaces: For storm windows, specialty surfaces, or untreated gutters that were not disclosed, a 40% price increase may apply. We are not liable for damage related to structural issues or untreated surfaces, such as untreated wood or clogged gutters. 

 

3. Pressure Washing & Gutter Cleaning Liability: Pressure washing may reveal flaws in untreated wood, and gutter cleaning may expose hidden damage or blockages. We are not responsible for scarring, damage, or leaks in untreated or unmaintained areas, unless properly disclosed and treated in advance. 

 

4. Safety, Access & Weather Conditions: Please ensure safe access and inform us of any hazards (pets, loose items, etc.). We may need to reschedule due to inclement weather. Your cooperation ensures a smooth and safe service. 

 

5. Liability Disclaimer: By using our services, you agree that Johnston’s Pristine Services LLC is not responsible for damage due to pre-existing issues, untreated surfaces, or undisclosed conditions. While we work with care, the client assumes responsibility for risks associated with unmaintained or hazardous areas. These terms are governed by Tennessee law, and disputes will be settled in the state of Tennessee.

Privacy Policy for Johnston’s Pristine Services LLC 

 

At Johnston’s Pristine Services LLC, your privacy is important to us. We are committed to protecting your personal information and providing transparency about how we collect, use, and safeguard it. This policy outlines the types of information we collect, how we use it, and your choices regarding your data.

 

1. Information Collection

 

We collect the following information:

• Your name, email address, phone number, and mailing address when you contact us or book our services.

• Service preferences and any additional details necessary to complete your requests.

• Data provided through website contact forms, emails, agreements, or third-party reservation systems.

 

2. Use of Information

 

Your information is used exclusively for:

• Scheduling, managing, and completing your service requests.

• Sending updates, promotions, and reminders about our services.

• Communicating directly with you regarding your inquiries and appointments.

 

We do not share your information with third parties unless it is required to complete the requested service.

 

3. Data Security

 

We take reasonable and appropriate measures to protect your information, including secure storage and restricted access. However, no method of transmission over the Internet or electronic storage is 100% secure.

 

4. Data Retention

 

We retain your information only as long as necessary to fulfill your service requests or comply with legal obligations. You may request deletion of your data at any time by contacting us directly.

 

5. Third-Party Sharing

 

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. Your information will only be shared if required for service completion or as mandated by law.

 

6. Opt-In Practices

 

By opting into our SMS or email communication services, you agree to receive updates, promotions, and notifications from Johnston’s Pristine Services LLC. You may opt out at any time:

• SMS Opt-Out: Reply with STOP or UNSUBSCRIBE.

• Email Opt-Out: Click the unsubscribe link in any email or contact us directly.

 

7. Message and Data Rates

 

Your mobile carrier may charge fees for sending or receiving text messages. These fees may vary, especially if you do not have unlimited texting or data plans.

 

8. How We Handle Opt-Out Requests

 

You can opt out of our SMS or email lists at any time:

• SMS: Reply with STOP or UNSUBSCRIBE. Your number will be removed within 24 hours.

• Email: Unsubscribe using the provided link or contact us directly.

 

9. Non-Sharing Clause

 

We do not share your information with third parties for marketing purposes. All collected information remains within Johnston’s Pristine Services LLC unless required for legal or service-related obligations.

 

10. Contact Us

 

For questions, concerns, or to request data removal, please contact us at:

• Phone: 615-991-2366

• Email: johnstonspristineservices@gmail.com

• Website: https://www.johnstonspristineservices.com

 

By using our services, you agree to this Privacy Policy. For further details or inquiries, please feel free to contact us.

bottom of page