Terms and Conditions of Service

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Welcome to Johnston's Pristine Services LLC. We offer window cleaning, gutter cleaning, and related services to our esteemed clients. By accessing and using our services, you (the "Customer") agree to the following terms and conditions. These terms are designed to ensure a clear understanding of our mutual responsibilities and to protect both parties during our engagement.

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1. Introduction to Services: Johnston's Pristine Services LLC specializes in professional window and gutter cleaning. Our commitment to excellence is detailed on our website and tailored contracts.

 

2. Customer Safety Responsibilities: Clients are responsible for ensuring a secure and accessible environment for our team. Prior disclosure of potential hazards is essential for the safety and efficiency of our operations.

 

3. Confidentiality Assurance: Your privacy is paramount. Information shared for service purposes remains strictly confidential. We adhere to stringent privacy policies to protect your data.

 

4. Intellectual Property Rights: Our website's content, including texts and graphics, is the exclusive property of Johnston's Pristine Services LLC, protected under intellectual property laws.

 

5. Customer Disclosure: Customers are expected to inform us about any pre-existing damage to their property. This allows us to tailor our approach and avoid misunderstandings.

 

6. Liability for Pre-existing Damages: We are not liable for damages that existed before our service engagement. Our team conducts thorough inspections to differentiate previous damages from service-related impacts.

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7: Liability (continued): In the event that our actions result in any damages, to ensure that you are not financially burdened out-of-pocket, we will adjust the total amount owed for the services by either completely waiving the charges or reducing them proportionally to the cost of the damages incurred. This means if damages occur, your financial responsibility for our services will be decreased accordingly, ensuring that you do not pay beyond the value of the services received or for any detriment caused by us.

 

8. Feedback and Complaints Procedure: Feedback is valuable, and any complaints should be submitted within 24 hours post-service for prompt resolution.

 

9. Indemnity Clause: Customers indemnify Johnston's Pristine Services LLC against any claims resulting from a breach of our service terms.

 

10. Adherence to Legal and Ethical Standards: We are committed to operating within all relevant laws and ethical guidelines to provide services that meet the highest standards of integrity and professionalism.

 

11. Non-solicitation Agreement Compliance: Our respect for non-solicitation agreements underscores our ethical commitment. Any potential conflicts should be reported immediately.

 

12. Governing Law: Our operations and legal agreements are governed by the laws of Tennessee State, ensuring compliance with local regulations.

 

13. Amendment Policy: Johnston's Pristine Services LLC reserves the right to amend these terms as necessary. Continued use of our services signifies acceptance of these changes.

 

14. Liability Limitation: Our liability is limited to direct losses incurred due to our services. Indirect or consequential losses are beyond our liability scope.

 

15. Service Delivery Commitment: We aim to deliver services as detailed in our agreements, ensuring professional standards are met or exceeded.

 

16. Customer Cooperation: Successful service delivery is a collaborative effort. Customer cooperation is crucial in facilitating our work and ensuring the best outcomes.

 

17. Safety First Approach: Safety is non-negotiable. We employ strict safety protocols to protect our clients and staff during service delivery.

 

18. Quality Assurance: Our commitment to quality is evidenced by our attention to detail and the excellence of our finished work.

 

19. Communication and Queries: For any questions or clarifications, our contact channels include email at johnstonspristineservices@gmail.com and phone (615) 991-2366 option 1.

 

20. Customer Satisfaction: Ensuring your satisfaction is at the heart of what we do. We strive to exceed expectations with every service rendered.

 

21. Final Agreement: By engaging with Johnston's Pristine Services LLC for window and gutter cleaning, customers agree to these terms, ensuring a clear understanding of responsibilities, rights, and expectations.